Returns & Exchanges
At Ryan Jewellers, we want you to cherish your purchase forever; however, if you are not completely satisfied, we offer a 30-day return or exchange period for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Secure Packaging
Carefully place your jewelry in its original display box and pack it inside a sturdy shipping carton with all original certificates and documentation.
Affix Shipping Label
Print the prepaid insured shipping label provided via email and attach it securely to the outside of your package.
Inspection and Refund
Once our master jewellers verify the item's condition, we will process your full refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing