Frequently Asked Questions
Everything you need to know about your Ryan Jewellers experience.
How do I determine my correct ring size?
We offer a comprehensive online sizing guide on our website. Alternatively, you can visit our boutique for a professional fitting or request a complimentary physical ring sizer to be mailed to your home.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
Are your diamonds and gemstones ethically sourced?
Yes, Ryan Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, and our precious metals are sourced from certified responsible refiners.
Do you offer a warranty on your jewelry?
Every purchase includes a lifetime manufacturer's warranty against defects. We also provide a complimentary annual inspection and professional cleaning service to ensure your jewelry remains in pristine condition.
How long does shipping take for online orders?
Standard domestic shipping typically takes 3-5 business days. For urgent gifts, we offer expedited overnight shipping. All orders are fully insured and require a signature upon delivery for your security.
Can I customize an existing design or create a bespoke piece?
Absolutely. Our master jewellers specialize in bespoke creations. You can schedule a consultation with our design team to modify an existing style or create a completely unique piece from scratch.